Privacy policy

Last updated: August 17, 2025

Gotta Fix Them All – Pokémon Card Restoration & Sales operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Gotta Fix Them All – Pokémon Card Restoration & Sales is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

We may collect the following categories of personal information depending on your interaction with our Services and as permitted or required by applicable law:

  • Contact details (name, billing/shipping address, phone number, email).

  • Financial information (credit/debit card details, payment confirmations).

  • Account information (username, password, preferences).

  • Transaction information (items viewed, purchased, returned, exchanged, or cancelled).

  • Communications with us (emails, messages, inquiries).

  • Device and usage information (browser, IP address, network info, cookies, interactions).

Personal Information Sources

  • Directly from you (account creation, orders, communication).

  • Automatically (device/browser when accessing Services, cookies).

  • From service providers (e.g., Shopify, payment processors, shipping partners).

  • From partners or third parties.

How We Use Your Personal Information

  • Provide & Improve Services – to process orders, payments, returns, exchanges, and manage your account.

  • Marketing & Advertising – to send promotions or show relevant ads.

  • Security & Fraud Prevention – to secure accounts and prevent misuse.

  • Communications – to respond to inquiries, provide support, and manage business relations.

  • Legal Reasons – to comply with legal obligations, respond to valid requests, or enforce terms.

⚡ Important for Restoration Customers: While your cards are in our possession, we handle them with museum-quality care and provide photo/video documentation. However, shipping cards to us is the customer’s responsibility. We strongly recommend tracked and insured postage. We cannot accept liability for items lost or damaged before arrival.

How We Disclose Personal Information

We may share personal information with:

  • Shopify and service providers (IT, payments, shipping, analytics).

  • Business/marketing partners (for promotions or personalised ads).

  • Legal authorities when required.

  • Affiliates or in business transactions (mergers, transfers, etc.).

Relationship with Shopify

Our Services are hosted by Shopify, who also collects and processes personal data to provide and improve these Services. Information you provide may be shared with Shopify and third parties located outside your country of residence.

To learn how Shopify uses your data, see their Consumer Privacy Policy.

Third Party Websites & Links

Our Services may link to third-party sites (e.g., grading companies, social media). We are not responsible for their privacy/security practices.

Children’s Data

Our Services are not directed to children under 18. We do not knowingly collect data from minors. All restoration orders must be placed by an adult.

Security & Retention

We apply industry-standard safeguards but cannot guarantee “perfect” security. Sensitive info should not be sent through unsecure channels.
We retain your data only as long as necessary for account maintenance, services, compliance, or dispute resolution.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, delete, or transfer your data.

  • Opt-out of marketing communications (unsubscribe links provided).

  • Restrict or object to certain processing activities.

Requests can be made via the contact details below.

Complaints

If you have concerns about how your data is handled, please contact us. You may also have rights to escalate complaints to your local data authority.

International Transfers

Your information may be transferred outside your country, including to Shopify’s global infrastructure. Where required, recognised legal transfer mechanisms will be applied.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last updated” date.

Contact

For privacy questions or rights requests, contact us at:

📧 hello@gottafixthemall.com.au
📮 Gotta Fix Them All
Parcel Locker 10320 45982
44 Junction Road
Burleigh Heads QLD 4209
Australia