Terms of service

1. Overview

By purchasing from Gotta Fix Them All (the “Service”), you agree to the following Terms of Service. Our services include card restoration, grading preparation, transport to partner services such as Mana Market, and the sale of collectible cards and related products. These terms ensure transparency and outline customer responsibilities.

 

 

2. Restoration Services

  • All restoration is completed using professional, non-invasive techniques intended to enhance visual presentation only.

  • Restoration results vary depending on the original condition of the card. Some flaws — including but not limited to whitening, fibre loss, ink loss, dents, deep scratches, bends, humidity damage, water damage, or structural creasing — cannot be fully corrected.

  • Gotta Fix Them All does not and cannot guarantee specific grading results. All grades are determined exclusively by third-party grading companies.

  • Once work has begun on a card, all restoration fees are non-refundable.

  • We do not issue refunds for any orders, instead a store credit may be issued.

  • Customers acknowledge that restoration may increase or decrease a card’s perceived condition or value.

  • Video or photo documentation may be provided but is not a guarantee of outcome or value.

  • The customer accepts that restoration carries inherent risk and authorises Gotta Fix Them All to proceed using the techniques deemed necessary.

 

 

3. Customer Responsibilities

  • Customers must send cards securely packaged to prevent damage during transit.

  • Customers are responsible for providing correct contact and shipping information at checkout.

  • Customers must disclose any previous alterations such as trimming, recolouring, attempted repairs, or chemical treatments.

  • Failure to disclose prior alterations may void any guarantee, support, or service.

 

 

4. Sales of Cards & Products

  • All product and card sales are final unless required under Australian Consumer Law or covered under our Returns Policy.

  • Products are sold “as described,” and customers are responsible for reviewing photos, videos, and condition notes before purchase.

  • Approved returns are issued as store credit only valid for 12 months.

  • Mystery packs, discounted products, custom orders, and digital items are not eligible for return.

 

 

5. Shipping & Liability

5.1 Shipping to Gotta Fix Them All

  • Customers are responsible for safely shipping cards to us.

  • Tracking and insurance are strongly recommended.

  • Gotta Fix Them All is not liable for cards lost, damaged, or delayed before arrival.

  • Customers should follow the shipping instructions sent via email after order is placed.

  • International customers are responsible for all fees that may be incurred during shipping including but not limited to taxes, customs charges.


5.2 Shipping Back to Customer

  • All restorations and product orders are returned using tracked shipping.

  • Once items are handed to the postal or courier service, liability transfers to the customer.

  • Gotta Fix Them All is not responsible for postal delays, courier errors, customs holds, or damages caused by third-party carriers.

  • International customers are responsible for all fees that may be incurred during shipping including but not limited to taxes, customs charges.

 

 

6. Processing Times

  • Turnaround times are estimates only and may vary based on workload, order volume, card condition, or unforeseen delays.

  • Gotta Fix Them All is not responsible for losses arising from extended turnaround times.

 

 

7. Limitation of Liability

  • Restoration results are subjective and may vary depending on the card.

  • Gotta Fix Them All will not be liable for:

    • grading outcomes,

    • changes in market value,

    • resale value,

    • personal or sentimental value,

    • indirect, incidental, or consequential losses.

  • Total liability is limited to the amount paid for the specific service or product.

  • All cards are handled with extreme care. However, due to the age, fragility and pre-existing condition of trading cards, some materials may react unpredictably during cleaning or restoration. The customer acknowledges that minor or incidental damage may occur as a result of these inherent risks.

  • If accidental damage occurs during the restoration process that was not caused by pre-existing defects or instability, Gotta Fix Them All’s total liability is limited to refunding the service fee paid for that specific card. Gotta Fix Them All is not liable for any loss of market value, grading outcomes, resale value or sentimental value associated with the card.


 

 

8. Intellectual Property

  • All before/after photos, videos, and restoration footage created by Gotta Fix Them All may be used for marketing unless the customer requests privacy before shipping their card.

  • Customers may not use, reproduce, or distribute Gotta Fix Them All’s content without written permission.

 

 

9. Refusal of Service

Gotta Fix Them All reserves the right to refuse or cancel orders where necessary including but not limited to:

  • suspected trimming, recolouring, tampering, or fraudulent cards,

  • abusive or inappropriate behaviour from customers,

  • safety or legal concerns,

  • orders made using false or incomplete information.

 

 

10. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia.
Any disputes will be handled under Queensland jurisdiction.

 

 

11. Partnership Services – Mana Market (PSA Submission)

11.1 How the Partnership Service Works

  • Customers may choose to have their restored cards forwarded to Mana Market for PSA submission.

  • Cards will be securely stored at Gotta Fix Them All’s facility until restoration is completed.

  • Once completed, Gotta Fix Them All will transport the cards directly to Mana Market on the customer’s behalf.

11.2 Transfer of Responsibility

  • Liability for the card transfers to Mana Market upon delivery to their facility.

  • Once cards are handed over, all handling, processing, grading submission, timelines, and return arrangements fall under Mana Market’s Terms and Conditions.

  • Gotta Fix Them All is not responsible for issues arising after handover.

11.3 Limitations of Liability

Gotta Fix Them All is not liable for:

  • delays, damage, or loss occurring after cards are transferred to Mana Market,

  • PSA grading outcomes or decisions,

  • return shipping or courier concerns once the card is in Mana Market’s possession,

  • customs, postal delays, or errors outside our control.

11.4 Customer Acknowledgement

By choosing this optional partnership service customers agree that:

  • Gotta Fix Them All’s responsibility ends at the moment Mana Market receives the card,

  • all disputes or queries regarding grading submission or return shipping must be directed to Mana Market.


    12. Trading Card Restoration and Grading Disclaimer

    Trading card grading is inherently subjective. While Gotta Fix Them All applies professional restoration techniques with the aim of improving a card’s overall presentation and condition, no specific grading outcome is guaranteed. Cards submitted for grading may receive the same grade, a higher grade, or a lower grade than previously expected or received.

    All grading decisions are made solely by independent third-party grading companies. Gotta Fix Them All has no control over grading standards, grading criteria, individual grader opinions, or changes in grading practices over time.

    By purchasing any restoration or preparation service, the customer acknowledges and accepts that trading card restoration, handling, and slab cracking involve inherent risks. Once a graded slab is cracked, the original grade is permanently void and cannot be reinstated.

    Gotta Fix Them All cannot determine with certainty whether a card has been previously altered, cleaned, pressed, or otherwise modified prior to being received. Some forms of prior alteration may not be visible or detectable, even with professional inspection.

    By submitting a card for restoration or preparation, the customer acknowledges and accepts the risk that a card may have been altered prior to receipt by Gotta Fix Them All. Any grading company determination relating to  alteration does not indicate fault, negligence, or responsibility on the part of Gotta Fix Them All.

    Gotta Fix Them All takes reasonable and professional care during inspection, restoration, and handling of all cards. However, due to the delicate nature of trading cards and restoration processes, the customer accepts all risks associated with the service.

    Gotta Fix Them All is not responsible for dissatisfaction with grading outcomes, changes in card value, or results following submission to any grading company. To the fullest extent permitted by law, liability is limited to the cost of the restoration service purchased.

    Once a restoration or preparation service has been completed, refunds are not provided for general dissatisfaction, personal expectations, or subjective opinions where the service has been delivered as described and with reasonable care and skill.

    These services are intended for informed collectors who understand grading variability, market risk, and the limitations of card restoration.