Refund policy

Overview

At Gotta Fix Them All, we specialise in professional card restoration, grading preparation, and the sale of collectible cards and related products. Because of the specialised nature of our services, our return and refund terms are designed to protect both our customers and our business. By purchasing from us, you agree to the terms outlined below.

Restoration Services

  • Restoration services are non-refundable once work has begun. “Work” is defined as any handling, preparation, or restoration activity performed on your card after it has been received.

  • No refunds will be provided for cancelled orders. Instead a store credit may be issued.

  • Each card is unique, and outcomes vary depending on its original condition. We do not guarantee specific grading outcomes or values.

  • Some types of damage (e.g., whitening, fibre loss, deep scratches, heavy creases) cannot be fully corrected. By purchasing, you acknowledge and accept that results may vary. You also understand that minor risks are inherent to restoration and Gotta Fix Them All is not liable for natural reactions that occur during standard restoration procedures.

  • The Card Restoration Blueprint is a digital download. Due to the nature of digital products, all sales are final and the product is non-refundable once the download link has been delivered. No refunds or store credits will be available after purchase unless required under Australian Consumer Law.

    By completing your purchase you acknowledge that you are buying instant digital access and understand that this product cannot be returned or exchanged.

  • The customers agrees to any further terms outlined in the terms of service

Products (Card Sales & Supplies)

  • We offer a 30-day return policy on physical products and card sales, starting from the day you receive your item.

  • To be eligible, items must be in the same condition as received, unused, with tags (if applicable), and in original packaging.

  • Proof of purchase (order number or receipt) is required.

 

Store Credit Only

  • For approved returns, store credit will be issued only.

  • Store credit is valid for 12 months from the date of issue.

  • No cash refunds will be provided, except where required by Australian Consumer Law.

Damages & Issues

  • Please inspect your order upon receipt and contact us immediately at hello@gottafixthemall.com.au if the item is defective, damaged, or if you receive the wrong item.

  • Returns must be approved before sending items back. Unauthorised returns will not be accepted.

Exchanges

  • The fastest way to exchange is to return the item under the terms above and use your store credit to place a new order.

 

Refunds

  • Once your return is received and inspected, we’ll notify you if your return has been approved.

  • Approved returns will be issued as store credit only, valid for 12 months.

  • Please note it can take up to 10 business days for your return to be processed.

Customer Responsibility for Shipping

  • Customers are responsible for securely packaging and shipping cards/products back to us.

  • We strongly recommend tracked and insured shipping.

  • Gotta Fix Them All cannot accept liability for lost or damaged returns in transit.

Contact

For all return and refund enquiries:
📧 hello@gottafixthemall.com.au