Shipping policy

Important — Shipping Your Cards to Us
All restoration services require you to ship your cards to our official Australia Post Parcel Locker:

Sending Cards to Us

  • Customers are responsible for packaging their cards securely (penny sleeve + top loader/semi-rigid + bubble mailer).

  • We strongly recommend tracked and insured postage for your protection.

  • We cannot accept liability for cards lost or damaged in transit to us.

 

Return Shipping

  • All orders are shipped back with tracking.
  • Gotta Fix Them All is not responsible for items once they are with the carrier.

International Orders

  • We currently accept international orders. Please note that customs duties, taxes, or fees are the responsibility of the buyer.
  • Delivery times for international shipping vary depending on destination.

Our Promise - We treat every card with museum-quality care while in our possession and document restoration with photo/video proof for peace of mind.

This Shipping Policy explains how shipping works for both restoration orders and product purchases.

 

 

1. Shipping Cards to Gotta Fix Them All

  • Customers are responsible for packaging cards securely.

  • Tracking is strongly recommended; uninsured parcels are shipped at the customer’s risk.

  • Gotta Fix Them All is not responsible for lost or damaged items before arrival.

 

 

2. Shipping Cards Back to the Customer

  • All completed restorations are returned using tracked shipping.

  • Insurance is optional

  • If insurance is not selected, the customer accepts full risk of loss or damage.

 

 

3. Processing & Turnaround Times

  • Turnaround times are estimated, not guaranteed.

  • Delays may occur due to workload, card condition, shipping times or external factors.

 

 

4. International Shipping

  • International customers are responsible for customs fees, taxes and import charges.

  • Gotta Fix Them All is not liable for items delayed by customs.

 

 

5. Lost or Damaged Parcels

  • If the customer has purchased insurance, a claim may be lodged with the carrier.

  • Gotta Fix Them All does not provide replacements or refunds for lost mail unless legally required.

  • Once a parcel is handed to the postal carrier, responsibility transfers to the customer.

 

 

6. Cards Returned Without Restoration (Declined Jobs)

If restoration cannot be completed for any reason:

  • The card will be returned safely,

  • Restoration fees may be partially refunded at our discretion (based on work already performed).