Shipping policy

Important — Shipping Your Cards to Us
All restoration services require you to ship your cards to our official Australia Post Parcel Locker:

Sending Cards to Us

  • Customers are responsible for packaging their cards securely (penny sleeve + top loader/semi-rigid + bubble mailer).

  • We strongly recommend tracked and insured postage for your protection.

  • We cannot accept liability for cards lost or damaged in transit to us.

 

Return Shipping

  • All orders are shipped back with tracking.
  • Gotta Fix Them All is not responsible for items once they are with the carrier.

International Orders

  • We currently accept international orders. Please note that customs duties, taxes, or fees are the responsibility of the buyer.
  • If customs duties, taxes or charges are payable on a parcel you send to us, Gotta Fix Them All may pay them on your behalf so your cards can be released without delay. We will then send you a separate invoice for reimbursement of the charges paid, plus a customs handling and administration fee of 20% of those charges. Invoices are issued in Australian dollars (AUD).
  • Delivery times for international shipping vary depending on destination.

This Shipping Policy explains how shipping works for both restoration orders and product purchases.

 

 

1. Shipping Cards to Gotta Fix Them All

  • Customers are responsible for packaging cards securely.

  • Tracking is strongly recommended; uninsured parcels are shipped at the customer’s risk.

  • Gotta Fix Them All is not responsible for lost or damaged items before arrival.

 

 

2. Shipping Cards Back to the Customer

  • All completed restorations are returned using tracked shipping.

  • Insurance is optional

  • If insurance is not selected, the customer accepts full risk of loss or damage.

 

 

3. Processing & Turnaround Times

  • Turnaround times are estimated, not guaranteed.

  • Delays may occur due to workload, card condition, shipping times or external factors.

 

 

4. International Shipping

  • International customers are responsible for customs fees, taxes and import charges.

  • Gotta Fix Them All is not liable for items delayed by customs.

 

 

5. Lost or Damaged Parcels

  • If the customer has purchased insurance, a claim may be lodged with the carrier.

  • Gotta Fix Them All does not provide replacements or refunds for lost mail unless legally required.

  • Once a parcel is handed to the postal carrier, responsibility transfers to the customer.

 

 

6. Cards Returned Without Restoration (Declined Jobs)

If restoration cannot be completed for any reason:

  • The card will be returned safely,

  • Restoration fees may be partially refunded at our discretion (based on work already performed).